Welcome to the PlantOK support page. We are dedicated to helping you become a better plant parent through AI technology. If you encounter any issues, please refer to the guide below.

📂 Frequently Asked Questions (FAQ)

1. How to get the best AI diagnosis results?

• Bright Lighting: Please take photos of your plants in a well-lit environment.
• Focus on Issues: Ensure the camera is focused on the damaged or abnormal parts (e.g., yellow leaves, pest spots).
• Multiple Photos: We recommend uploading up to 3 photos so the AI can analyze both specific details and the overall plant condition.

2. How do I restore my Pro subscription?

If you have switched devices or reinstalled the App, you don’t need to pay again:

1. Go to the Profile tab.
2. Tap on Premium Subscription.
3. Tap “Restore Purchases” located at the bottom of the page. The system will verify your App Store credentials and restore your Pro access automatically.

3. Data Storage & Privacy

PlantOK uses SwiftData to store your plant logs and tasks securely on your local device. To prevent data loss, please avoid deleting the App and ensure you have a recent iOS backup.

📩 Contact Us

If you have any questions, feature suggestions, or bug reports, feel free to reach out to our technical team:

• In-App Feedback: Navigate to Profile > Feedback to submit your comments and screenshots.
• Email Support: Navigate to Profile > About Us to find our official contact email.
• Official Email: [email protected], [email protected]

We typically respond to technical inquiries within 24-48 hours.

© 2026 DU MENG. All rights reserved.